Frequently Asked Questions
Our hours of operation are Monday through Friday, 24 hours per day, and half day (until 12pm) on Saturdays. Our receiving (office) hours are Monday through Friday from 7:00am through 4:30pm; any parts/jobs received after our receiving hours will be counted as received the next business day.
Yes, we do! For customers located in the South Bay (San Jose Silicon Valley area), we offer delivery if you provide notice upon order submission that you need delivery. If you request delivery after the order is complete and/or you are located outside of the South Bay (areas such as the Peninsula, East Bay, San Francisco, etc.), your delivery may be delayed until the next day. Unfortunately, at this time we are not able to accommodate deliveries outside of the Bay Area. You may also have y our order shipped at your expense.
We also provide pickup service for our customers; if you are located in the Silicon Valley, simply give us a call at (408) 736-8500 to request a pickup. Pickup requests must be placed by 8am to receive same-day pickup, otherwise your pickup may be delayed until the next business day.
Under regular conditions (excluding holidays and other times when business is busier than average), a typical job takes about 24-72 hours to complete once at our facility. The time necessary for completion is dictated by previous orders (i.e. the queue for equipment your order needs) and your parts/order specifications. A job requiring 20+ hours of heat treating will obviously take longer to complete, for instance.
If you are in a rush for completion, please understand we have a large volume of jobs at any given time, so plan accordingly. We strive to turn-around customers’ jobs as soon as possible so the sooner you can get a job to us, the sooner we can complete your order.
Issues involving your parts or paperwork will delay completion, so for the fastest service, please make sure your documentation matches what is received and your order requests are clear (if there are any issues/confusion, we will always clear it up with you BEFORE your parts are run).
If you need assistance determining the type of heat treating you need, don’t hesitate to call us and ask!
The best way to check on an order’s status is by calling us directly at (408) 736-8500. We will be happy to assist you with updated information and provide the most accurate estimated time of completion at your request.
Please reach out to our Accounts Receivable department for any questions or concerns relating to billing; you can contact our Accounts Receivable department by emailing firstname.lastname@example.org or calling (408) 736-8500.
Quotes are valid for 30 days from the date the quote is initially provided. The reason for this is due to constant changes in pricing for maintaining our equipment and utilities. If your quote is more than 30 calendar days old, please understand you will be provided an updated quote which may or may not have varying pricing before your order can be placed.
Generally, we do our best to provide the best quality heat treating services we can. If there is an issue or concern regarding your parts, we will discuss with you directly PRIOR to the order being placed. We will never modify or adjust the order without your consent. Due to this policy, please understand if we are unable to take your parts due to their condition or job requirements. We will never accept orders which we cannot fulfill with the highest heat treating quality per our Quality Manual. These are usually rare occurrences, but it can happen. In the case where we do not have the equipment necessary to complete your order, we will gladly refer you to other heat treaters if we know they are capable of completing the order; this is again usually a rare occurrence, but we are dedicated to assisting our customers the best way we can, even if that means admitting we cannot fulfill the job required.
No, we do not offer expedited shipping. Due to the nature of our business, we run customers’ parts on a first come, first serve basis and many of our machines have a queue at all times. We are dedicated to providing the most efficient heat treating services to you as soon as possible, unfortunately there is no way to speed up the process. Due to these circumstances of operation, we do not feel it is right to offer an additional charge for “expedited” orders as all customer orders are completed as soon as possible.