Frequently Asked Questions

What are your hours of operation?

We are open Monday through Friday, 24 hours per day, and are open for half the day (until 12pm) on Saturdays. This means you may place an order at your convenience, though we can provide you the best service during regular business hours, from 7am-5pm. We are open 24 hours per day to accommodate customer pick-up at your convenience.

Do you offer delivery once my order is complete?

Yes, we do! For customers located in the South Bay (San Jose Silicon Valley area), we offer delivery if you provide notice upon order submission that you need delivery. If you request delivery after the order is complete and/or you are located outside of the South Bay (areas such as the Peninsula, East Bay, San Francisco, etc.), your delivery may be delayed until the next day. Unfortunately, at this time we are not able to accommodate deliveries outside of the Bay Area. You may also have y our order shipped at your expense.

We also provide pickup service for our customers; if you are located in the Silicon Valley, simply give us a call at (408) 736-8500 to request a pickup. Pickup requests must be placed by 8am to receive same-day pickup, otherwise your pickup may be delayed until the next business day.

On average, what is your turn-around time and how long can I expect a job to take at your facility?

Under regulation conditions (excluding holiday weekends and other times when business is busier than average), a typical job takes about 24-72 business hours to complete once at our facility. The time of completion is dictated by business needs (i.e. the queue for equipment your order needs) and your parts/order specifications. A job requiring 20+ hours of heat treating will take longer to complete, for instance.

How can I find out the status of my work order?

The best way to check on an order’s status is by calling us directly at (408) 736-8500. We will be happy to assist you with updated information and provide the most accurate estimated time of completion at your request.

Who can I speak to if I have a question regarding payment or billing?

Please reach out to our Accounts Receivable department for any questions or concerns relating to billing; you can contact our Accounts Receivable department by emailing ar@pacificheattreating.com or calling (408) 736-8500.

How long are your quotes valid for?

Quotes are valid for 30 days from the date the quote is initially provided. The reason for this is due to constant changes in pricing for maintaining our equipment and utilities. If your quote is more than 30 calendar days old, please understand you will be provided an updated quote which may or may not have varying pricing before your order can be placed.

Are you _____________ compliant and/or certified?

For details regarding our compliance, please see the “Specifications Compliance” portion of our website. If you need further clarification, please “Contact Us.”

Under what conditions will you decline to accept parts for heat treating?

Generally, we do our best to provide the best quality heat treating services we can. If there is an issue or concern regarding your parts, we will discuss with you directly PRIOR to the order being placed. We will never modify or adjust the order without your consent. Due to this policy, please understand if we are unable to take your parts due to their condition or job requirements. We will never accept orders which we cannot fulfill with the highest heat treating quality per our Quality Manual. These are usually rare occurrences, but it can happen. In the case where we do not have the equipment necessary to complete your order, we will gladly refer you to other heat treaters if we know they are capable of completing the order; this is again usually a rare occurrence, but we are dedicated to assisting our customers the best way we can, even if that means admitting we cannot fulfill the job required.

Do you offer expedited shipping?

No, we do not offer expedited shipping. Due to the nature of our business, we run customers’ parts on a first come, first serve basis and many of our machines have a queue at all times. We are dedicated to providing the most efficient heat treating services to you as soon as possible, unfortunately there is no way to speed up the process. Due to these circumstances of operation, we do not feel it is right to offer an additional charge for “expedited” orders as all customer orders are completed as soon as possible.